Terms of Service

1. Who can use SplitCrate

You must be at least 18 years old, live in the United States, and provide a valid US shipping address. We do not accept international orders or ship outside the United States.

2. Your account

You can create an account with a verified email address and password or by signing in with Google, Microsoft, or GitHub. You are responsible for protecting your password or third-party account and for activity under your SplitCrate account. Please keep your name, email address, and shipping information accurate. Contact us right away at support@splitcrate.com if you think someone else has accessed your account.

3. How a case split works

1. We post a sealed case of blind box figures and list the figure slots available to claim.
2. You choose a specific figure, claim its slot, and pay the total shown at checkout.
3. Your payment holds that slot while the remaining slots fill.
4. Before we purchase the case, you may withdraw your claim for a full refund.
5. When the required slots are filled, we purchase the case. Once the case is purchased, your claim is final and cannot be withdrawn or voluntarily refunded.
6. We open the case, match each regular figure to its claimer, and ship the figures individually.

A split may have a deadline or special rules shown on its listing. If a split is cancelled before we purchase the case, everyone in that split will receive a full refund. We may also cancel and refund a split if the case becomes unavailable or we cannot complete the purchase.

5. Prices and payment

Stripe processes all payments and refunds. SplitCrate does not directly store your full card details. The total price shown when you claim a slot includes your share of the case, our service fee, and US shipping. Any price breakdown shown on the split page is part of the total, not an extra charge.

You agree to pay the displayed total and authorize Stripe to charge your selected payment method. If a payment fails or is reversed, we may release your slot. You are responsible for information you give Stripe and for any fees your bank or card issuer charges you.

6. Shipping

We ship only to US addresses using USPS. We will send tracking information when available. You are responsible for providing a complete, deliverable address before shipment. Contact us as soon as possible if your address changes; we cannot promise an address can be changed after a label is created or a package is accepted by USPS.

Delivery dates are estimates. Once USPS accepts a package, USPS controls its route and delivery timing. To the fullest extent allowed by law, SplitCrate is not responsible for USPS delays, misdelivery, or theft. If a tracked package is lost or damaged, contact us and we will help investigate and file an eligible USPS claim. If tracking confirms a package was lost in transit, we will refund or reship it as described in our Refund Policy. If tracking shows delivered but you cannot find the package, we will work with you and USPS on an investigation or eligible claim.

If we cannot ship within a time required by law, we will notify you and give you the choice to accept the delay or cancel for a prompt refund, as applicable. This legally required cancellation right is separate from changing your mind after the case has been purchased.

7. Authenticity and product condition

We purchase authentic cases from official US retailers or authorized US distributors. Blind box products can have normal factory variation, including paint differences, small marks, loose parts, packaging wear, or other manufacturing defects. SplitCrate does not manufacture the figures and cannot guarantee perfect paint, packaging, or condition.

We will handle and pack figures with reasonable care. Because the case must be opened to identify and distribute its contents, figures and their inner packaging will not arrive factory-sealed unless a split listing specifically says otherwise. Manufacturer defects do not change the no-refund rule after case purchase, except where the law requires a different result.

8. Hidden or secret figures

A rare hidden or secret figure may replace a regular figure in a sealed case. Each split listing will state how a hidden figure will be handled. Depending on those posted rules, it may be sold separately, offered to participants, randomly allocated, or handled another clearly stated way. The posted hidden-figure rules are part of your agreement when you claim a slot. Claiming a regular figure does not automatically give you a hidden figure unless the listing says it does.

9. Fair use of the service

Do not misuse SplitCrate, interfere with the site, use another person’s account or payment method without permission, attempt fraud or chargeback abuse, scrape the service in a harmful way, or break applicable law. We may suspend an account, cancel an unpurchased claim and refund it, or block access when reasonably necessary to protect collectors or the service.

10. Service availability

We work to keep SplitCrate accurate and available, but we cannot promise the site will always be uninterrupted or error-free. Listings may contain mistakes, and retailer inventory may change. We may correct errors or cancel and refund a split before purchasing its case. We will not substitute a different product without telling participants.

11. Limits on our responsibility

To the fullest extent allowed by law, SplitCrate is not liable for indirect, special, incidental, or consequential losses, including lost profits, lost data, or loss of an expected collectible’s resale value. Our total liability for a claim connected to a specific split will not exceed the amount you paid SplitCrate for that split.

These limits do not apply where the law does not allow them, and they do not limit rights you cannot legally waive. Nothing in these Terms excludes responsibility for fraud, intentional misconduct, or any other liability that cannot be excluded by law.

12. Disputes

If something goes wrong, please email support@splitcrate.com with your account email, split, and a description of the problem. Before filing a formal claim, you and SplitCrate agree to make a good-faith effort to resolve the dispute informally for 30 days after written notice.

If we cannot resolve it, either side may bring a claim in a court that has jurisdiction. These Terms do not prevent either side from using small claims court when eligible, and they do not take away any consumer protection rights that apply to you under federal or state law.

13. Changes to these Terms

We may update these Terms as SplitCrate changes. We will post the updated version here and change the “Last updated” date. If a change is important, we will provide reasonable notice, such as an email or a notice on the site. Changes apply going forward; they do not change the refund cutoff or hidden-figure rules for a case we already purchased.

14. A few final details

These Terms are the agreement between you and SplitCrate about the service. If one part cannot be enforced, the rest still applies. If we do not enforce a rule once, that does not mean we give up the right to enforce it later. SplitCrate is an independent case split service and is not affiliated with or endorsed by Pop Mart or any other brand unless a listing expressly says otherwise.